How Broken Glasses Led to Great Customer Service

Have you ever had those crazy weeks where everything goes wrong? That describes this week for me.

It all started Tuesday night. After dinner I dropped my glasses and the lens fell out. I squinted while trying to fix them but that just caused a massive headache. Concerned about staring at a computer the next day and the ensuing headache, I asked for the morning off so I could get them repaired. But not before fixing them myself:

glasses

Pretty genius right? I think so as well.

The next morning I dropped the kids off at school and went out on a mission to get them fixed. The first place I stopped, a nice lady welcomed me and asked what she could help me with. I told her my situation and she took the glasses back in a top secret room where I can only assume they do really cool stuff.

A few minutes later she came out and had not only fixed the problem, but tightened all the screws and even got the glasses bent back in shape. At that point I asked, how much do I owe you? It caught me by surprise when she said nothing.

I’m not sure if my genius™ fix made her feel sorry for me or if it was just the store policy. (I’m thinking the former) Either way for my future vision needs they have a new customer.

Leave a Reply