A little over three years ago the team at UserScape had the idea to start a new light and simple helpdesk application that would later be named Snappy.
Today it was announced that we will be shutting it down. For me, this is a sad day. I’ve spent countless hours on the project, but it’s deeper than that. When you and your team have built something from just an idea on a whiteboard, you have a passion for it that others can’t see. It’s your baby.
There is a popular mantra among programmers, “You are not your code” and it’s true. I don’t want to be defined by any code I’ve ever created, but the code and product as a whole are deeply personal. Saying this is the end is sad.
As with all failed projects all you can do now is look back objectively. Try to grow from the experience and keep pressing forward.
My thanks to everyone involved in the project. It was a fun ride.