It’s not all cakes and pies.
Last week was the Laracon Online event and the morning of the event we had to give all the ticket holders a link and a password to start their live stream on their device.
When this went live it was set up like this:
The problem arose in the UI of the streaming service and it asked for a password. A lot of people missed that the previous page had a password on it and kept trying to use their account password. Only to get frustrated and email us.
As you might imagine I got swamped with emails. I’d say at least 40 or 50 in a span of just a few minutes. I knew we had a problem but everything was starting in a few minutes and I wanted to make sure everyone had access.
The first idea we had was just reverse the order:
This actually helped but people were still missing it, although the number of people missing it was vastly lower than the other way. Looking back at it now we should have the streaming link open with a target “_blank” so they would have the old tab still open and could maybe see it easier.
I still don’t know what the answer is, but at least now I have a year to think about it and come up with a better solution. I’m sharing this because this is one of the few times of my life where feedback on bad UI/UX was so swift and constant. At the same time, I had a very narrow time window to get it resolved and to get everyone their streaming access.
It made for a stressful morning but looking back I learned a lot of little things. That’s what creating is all about right? Paying attention to the small things and caring about your users.
P.S. UI/UX have are some of the most confusing terms to me.