A few times a month I’ll get emails that trigger me. The writer isn’t being totally rude, but just the way its worded screams of selfishness or little slights.
Every time my instant reaction is anger and I want to fire back to let them know how bad of a person they are. We all know how well that would end.
Instead I’ve been swallowing my reaction and responding in complete kindness. This works amazingly well and usually their tone changes instantly.